Welcome to NovaCare Health and Wellness Centre

At NovaCare, we provide expert care in a warm and welcoming environment. Our multidisciplinary clinic in Thunder Bay specializes in Physiotherapy, Registered Massage Therapy, and more. We are committed to your recovery, whether you're an athlete or recovering from surgery.

Book an Appointment

Physiotherapy Patient Intake Form

Please complete this form prior to your first appointment. All information will be kept confidential.

Personal Information

Medical History

Authorization and Consent

I authorize NovaCare Health and Wellness Centre to collect, use, and disclose my personal information for the following purposes:

  • To assess my health concerns and provide healthcare services
  • To communicate with other healthcare providers involved in my care
  • To obtain payment for services provided, including billing insurance companies
  • To comply with legal and regulatory requirements
  • For quality improvement and risk management activities

I understand that I can withdraw my consent at any time by contacting the clinic.

Cancellation Policy

We understand that situations arise that may require you to cancel. We understand that unplanned issues may come up and you will need to cancel an appointment. If this happens, we respectfully ask that you notify us at least 24 hours prior to your appointment time. Our therapists want to be available to meet your needs as well as the needs for all of our patients. When a patient does not show up for a scheduled appointment, another patient loses the opportunity to be seen. If we are not provided with the appropriate notice, you will be responsible for a Missed Treatment charge of $50.00. For any Missed Massage Treatment, you will be charged in accordance with the RMTAO as follows: 2nd missed massage – 50% of the massage fee / 3rd missed massage - 100% of the massage fee.

This charge will not be billed to any third-party payors, you will be billed, and it must be paid by you for you to continue to be treated under your claim. Under certain circumstances management may waive this fee.

Physiotherapy Informed Consent

As a matter of ethics and law there is an obligation, prior to examination and treatment, to disclose any material risk to the patient to obtain a valid informed consent. As part of the physiotherapy treatments, certain procedures and devices may be utilized such as the use of heat, ice, electrotherapy, ultrasound, massage and manual therapy. As part of the rehabilitation program (kinesiologist, occupational therapist or physical therapist assistant) certain testing procedures, devices and equipment may be utilized such as weight machines, exercise, cardiovascular work and functional tasks. I have had the opportunity to discuss with the physiotherapist and/or other clinical staff, the nature and purpose of treatments. I understand the results are not guaranteed. I further understand, and I am informed that there are some very slight risks to treatments, including, but not limited to, muscle strains, sprains, disc injuries, and burns have been made aware that there are remote chances of injury and that appropriate tests will be performed to help identify if I may be susceptible to risk or injury.

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